Quality Assurance Policy

Jane McAdam Freud's Studios have been in operation since 1981 and was formally established in 1992 to provide Fine Art in all its forms to the Arts industry. The Studios are based in Harrow, Middlesex and employ interns numbers according to the nature and size of individual projects.

Quality is important to my practice because I value my clients and feedback. I strive to provide my audience and buyers with art and services which exceed their expectations. I am committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving my performance.

I have the following systems and procedures in place to support my aim of total customer satisfaction and continuous improvement throughout the practice:-

1. regular gathering and monitoring of customer feedback through reviews etc
2. selection and performance monitoring of suppliers against set criteria
3. training and development for employees/ interns
4. measurable quality objectives which reflect my artist's practice aims

Internal procedures and this policy are reviewed regularly.

Though the Artist has ultimate responsibility for Quality all employees/interns have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the Practice.

The policy review date is 16 Dec 2010 and is renewed quarterly.

Signed
Jane McAdam Freud Director and Owner

Date

15 May 2012